Privacy Policy

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Onyx AI (“Onyx AI,” “we,” “us,” or “our”) 

Updated: 1/23/2026

operates the website located at https://www.teamonyxai.com and provides AI-powered virtual receptionist and business automation services (the “Services”). This Privacy Policy describes how information is collected, used, disclosed, and processed when you access or use the Services.
Information We Collect. We may collect information you voluntarily provide, including name, email address, phone number, business details, billing and payment information, and account credentials. We may also collect technical and usage data such as IP address, browser type, device information, timestamps, call metadata, interaction logs, transcripts, recordings, and system activity generated through use of the Services.
AI, Call, and Communication Data. When using our AI receptionist services, calls, messages, recordings, transcripts, and related metadata may be processed automatically to operate, maintain, and improve the Services. You acknowledge that AI systems are probabilistic and may generate incomplete or inaccurate outputs. You are solely responsible for ensuring you have all necessary rights, permissions, and legal authority to collect and process any data submitted through the Services, including caller or customer information.
How We Use Information. Information is used to provide, operate, maintain, improve, and secure the Services; process payments; communicate with users; provide support; analyze performance; enforce our Terms of Service; comply with legal obligations; and protect our rights, users, and systems.
No Sale of Personal Information. Onyx AI does not sell personal information. We may share information with service providers, contractors, infrastructure partners, payment processors, analytics providers, telecommunications providers, and hosting platforms solely as necessary to operate the Services or comply with law.
Third-Party Services. The Services may integrate with third-party tools or platforms. Onyx AI is not responsible for the privacy practices, data handling, availability, or security of third parties. Use of third-party services is governed by their respective privacy policies and terms.
Data Controller / Processor Role. You are the data controller of any personal data belonging to your customers, callers, or end users. Onyx AI acts solely as a service provider or data processor and is not responsible for how you collect, use, disclose, or store personal data.
Security. We use reasonable administrative, technical, and organizational measures to protect information. However, no system is completely secure, and we do not guarantee absolute security.
Data Retention. Information is retained only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements, unless longer retention is required or permitted by law.
Cookies and Analytics. We may use cookies, pixels, and similar technologies to operate the website, analyze usage, improve performance, and enhance user experience. You may disable cookies through your browser settings, though some features may not function properly.
California Privacy Rights (CCPA/CPRA). California residents may have the right to request access to, correction of, or deletion of personal information, and the right to limit or opt out of certain processing where applicable. Requests may be submitted using the contact information below. We will verify requests as required by law. We do not discriminate against users for exercising privacy rights.
European Privacy Rights (GDPR). If you are located in the European Union or United Kingdom, you may have rights to access, correct, delete, restrict processing, object to processing, or request data portability. Processing is based on contractual necessity, legitimate interests, consent, or legal obligations. Requests may be submitted using the contact information below.
Legal Disclosures. We may disclose information if required by law, regulation, subpoena, court order, or governmental request, or to protect the rights, property, or safety of Onyx AI, users, or others.
Children’s Privacy. The Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Policy. We may update this Privacy Policy at any time. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.
Consent and Acceptance. By using the Services, creating an account, submitting information, or completing a purchase, you acknowledge that you have read, understood, and agree to this Privacy Policy and the Terms of Service.
Contact Information.
Onyx AI
Website: https://www.teamonyxai.com